20 Mar 3(ish) Minute Moment: When Your Rockstar Falls
Have you ever been frustrated when one of your rockstar employees dropped the ball on an important project?
Have you stopped to consider what role you played in that situation?
Do you want to know how to prevent this from happening in the future?
Today’s video talks about what happens when your rockstar falls and what you can do to prevent it.
So my friend Jesse has a lot of great employees. He’s actually a phenomenal client. People love working with him; they love working at his company. They bring their friends and say this is where you ultimately want to work.
The other day we were meeting, and he was so, so frustrated. His issue was: Joan is one of his upcoming rock stars, and Joan just dropped the ball on a big project that he thought she had, so he wasn’t checking on her.
So I asked him a few more questions, and here’s what he told me.
Joan comes up to him in the hall, they were in passing, and she said “Hey, I got this great idea that I think we could use some improvements here.” and he said “Joan, go with it! I love it.”
Now, the biggest problem was Joan didn’t know how to go with it. Joan didn’t know what to do next, and she was incredibly busy. So she thought, “You know, maybe Jesse’ll just forget about this.”
But he didn’t, he kept asking because it was a great idea.
So finally Joan had to fess up and tell the truth about why she wasn’t doing this project.
Some things that Jesse and I talked about is even if you have this rockstar you still want to make sure you’re coaching her.
DISCUSS THE PROJECT
So when an employee comes up with a great project, spend some time thinking about it.
Discuss that project with her. Think about does this fit into our organizational strategy and what kind of impact is this going to make. That’ll help you get Joan to more of a point where she’s thinking the same way.
COACH THROUGH THE PROJECT
Then, as somebody who is her mentor, make sure you’re getting behind that project.
Which just doesn’t mean to keep asking “Are you done yet with it?”
That means coaching Joan. That means finding out what she needs from you because what I find a lot of times is people have a ton of barriers, and they just try to plod through them themselves rather than saying “I need some help.”
So don’t make Joan go to that. Let her have a rockstar mentality, let her keep the status.
Ask her “What can I do to help you?”
So what are you going to do?
You want to identify people who you think just know. Make sure you give them what they need to succeed, and sometimes you just have to check it out to see if they really know, or if you just want them to.
For more topics like this and to learn more about how we help our clients, please connect with me on LinkedIn. I’d love to hear from you!