Courses | Propel Change
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Leadership Essential Skills

Propel Change offers proven, flexible and affordable programs to promote and sustain healthy organizations. provide team leaders with foundational and interpersonal skills to improve communication, enhance employee motivation and retention and create more efficient and effective teams.

Essential Skills of Communication

Learn to listen, craft clear and concise messages, deliver messages designed for the team member, and manage nonverbal behaviors. Offered as Classroom, Online, Blended, Mobile, and with Vital Boost Reinforcement.

Coaching Job Skills

Learn to train new skills and coach existing skills through the five step process of Open, Clarify, Seek/Share, Agree, and Close. Offered as Classroom, Online, Blended, Mobile, and with Vital Boost Reinforcement.

Delegating

Learn to effectively delegate tasks to your team and peers through the five step process of Open, Clarify, Seek/Share, Agree, and Close. Offered as Classroom, Online, Blended, Mobile, and with Vital Boost Reinforcement.

Effective Discipline

Learn how to take disciplinary action in a progressive, documented way and how to have discussions with your team member to allow for change in performance. Offered as Classroom, Online, Blended, Mobile, and with Vital Boost Reinforcement.

Managing Complaints

Learn to recognize and mediate complaints from team members and how to determine the underlying issue to resolve the problem. Offered as Classroom, Online, Blended, Mobile, and with Vital Boost Reinforcement.

Resolving Conflicts

Learn the impact of unresolved conflict and how to identify the underlying issue and how best to handle and collaboratively resolve the conflict with the team member. Offered as Classroom, Online, Blended, Mobile, and with Vital Boost Reinforcement.

Essential Skills of Leadership

Learn to maintain or enhance team member self-esteem, focus on behavior to improve performance, encourage team member participation, and lead effective meetings. Offered as Classroom, Online, Blended, Mobile, and with Vital Boost Reinforcement.

Communicating Up

Learn to communicate with your boss, manager, senior leader, or executive by using the five step process of Open, Clarify, Seek/Share, Agree, and Close. Offered as Classroom, Online, Blended, Mobile, and with Vital Boost Reinforcement.

Developing Performance Goals and Standards

Learn to collaborate with your team member to create a S.M.A.R.T. (specific, measurable, attainable, results-oriented, and time-framed) performance plan. Offered as Classroom, Online, Blended, Mobile, and with Vital Boost Reinforcement.

Improving Work Habits

Learn how to encourage team member to adjust work habits in a collaborative way and to coach them to take responsibility for solving the issue. Offered as Classroom, Online, Blended, Mobile, and with Vital Boost Reinforcement.

Providing Performance Feedback

Learn to use the S.M.A.R.T. formula to provide feedback to the team member on their performance throughout the year. Offered as Classroom, Online, Blended, Mobile, and with Vital Boost Reinforcement.

Supporting Change

Learn to understand the phases of change and how to involve team members in the initiative and to address team members’ concerns, questions, and reactions to change. Offered as Classroom, Online, Blended, Mobile, and with Vital Boost Reinforcement.

Team Development

Propel Change offers targeted programs to help organizations improve the relationships between managers, team leaders and supervisors and their team members. Our results-driven programs help improve productivity, enhance employee motivation and retention, and develop employees’ work habits and potential.

Leading Successful Projects

Learn to lead successful projects by following the six step process of Understand, Assess, Determine, Ask, Use, and Motivate. Offered as Classroom.

Solving Workplace Problems

Learn to follow a step-by-step process of problem-solving to solve issues in the workplace. Offered as Classroom, Online, Blended, and Mobile.

Motivating Team Members

Learn to motivate your team and improve performance, understand motivating factors in your team, understand how motivation varies, distinguish between motivation and dissatisfaction, and learn how to create a work for environment to motivate higher performance. Offered as Classroom, Online, Blended, and Mobile

Developing & Coaching Others

Learn to ensure that training changes behavior and how to coach effectively to improve on-the-job performance. Offered as Classroom, Online, Blended, and Mobile. (Senior Manager version is Classroom only)

Customer Service

A positive customer experience has a direct impact on the success of your brand. Happy customers are loyal customers. That’s why it’s critical to hone your employees’ customer service skills and ensure that every worker who interacts with the public is efficient, relatable and engaged. Learn how to connect with customers and provide positive customer service experiences with these customer service training programs. Leave each client with an exceptional impression of your company.

Winning Through Customer Service

Learn the essential parts of how to provide great customer service. Offered as Classroom, Online, Blended, and Mobile.

Dealing with Difficult Customer Situations

Learn to calm upset customers and focus the customer on the problem and its resolution. Offered as Online, Blended, and Mobile.

Delivering Customer-Focused Service

Learn how to utilize the essential parts of how to provide great customer service. Offered as Online, Blended, and Mobile.

STAR Service

Learn how to elevate customer service to go above and beyond customer expectations and deliver the best service. Offered as Classroom, Online, Blended, and Mobile.

Talent Optimization

Propel Change offers courses to help managers identify the individuals they need on their team and incentivize employees to stay at their company for the long term. Learn how to hire employees who are the right fit for your organization and increase employee retention with these courses. courses to help managers identify the individuals they need on their team and incentivize employees to stay at their company for the long term. Learn how to hire employees who are the right fit for your organization and increase employee retention with these courses.

Succession Planning

We work with our clients to help ensure that the right people are ready to assume upcoming positions and also assess vulnerabilities that can impact the organization.  Offered as a facilitated session, typically 2-4 times per year within an organization.

Journey to Mastery of Talents (T2S)

This session uses the Strengths Finder assessment to uncover the answer to “Where do my talents drive unconscious behavior and what is the result?”  4 hour facilitated session.

Effectively Coach Team Members

Learn to provide guidance to team members to increase performance, retention, and productivity. Offered online, instructor facilitated, and self paced.

Hiring Winning Talent

Learn how to establish an efficient process for interviews and selection of a qualified candidate, maximize the new hire’s productivity once they join the team by ensuring that the candidate is a good fit for the job, ensure team cohesion by involving team members in the hiring process, and increase retention of new hires and reduce turnover. Offered as Classroom, Online, Blended, and Mobile.

Introduction to Talent to Strengths (T2S)

This session uses the Strengths Finder assessment to uncover the answers to “What are your talents and how are they being used?”  4 hour facilitated session,

Leverage Your Employees’ Talents (T2S) 

During individual coaching session, the facilitator works with a leader to ensure they are utilizing their employees’ talents to the fullest potential.  4 coaching sessions, 1 hour each

Retaining Winning Talent

Learn the process of how to discover the severity of the retention issue and how to intervene to prevent further unwanted turnover. Offered as Classroom only.

Using HOMAR to Build High Performance Teams

HOMAR is a course that provides an in depth review of components for a high performing team that are applied at an individual level. HOMAR stands for: 1) Hire the right people 2) Over communicate goals 3) Model the behavior you want 4) Address issues right away 5) Reinforce desired behavior.  Leaders determine the concepts for each team member that need more reinforcement and develop a plan to implement. Offered as an in-person facilitated session.

Sales

Are you seeking to increase sales productivity? Is your team lacking the effective sales skills to get ahead of the competition? With these sales management training courses, participants are empowered to close deals and build lasting relationships with customers. Whether you’re interested in relating to customers, meeting clients’ needs or boosting sales productivity with every incoming call, there is a course to meet your needs. Find the right ones to increase your company’s sales productivity.

Customer-Oriented Selling

Learn how to determine the customer’s objectives, understand and use the customer focused communication skills, prepare for and learn from each sales call, conduct sales calls, and effectively handle obstacles with a sale. Offered as Classroom, Online, Blended, and Mobile.

Making Customer Recommendations

Learn how to sell solutions that match the customer’s objective, understand the recommendation process with verification, and how to make a recommendation. Offered as Online and Mobile

Incoming Sales Call

Learn how to understand the importance of making a good first impression and transition from a call to an order. Offered as Online and Mobile.